Shipping Policy

• USA: 2-5 days (Excluding Sundays)
• USA Priority: 1-2 days (Excluding Sundays) 
• Canada: 5-10 business days
• Europe/International (UPS): 5-12 business days (Excluding Greenland, longer transit time.)
• Europe/International Priority: 4-6 business days
  Available for the following countries: Germany, United Kingdom, France, Sweden, Netherlands, Australia, Belgium, Denmark, Finland, Austria, Norway, Switzerland, Ireland, Spain, Portugal, Italy, New Zealand, Czech Republic, Mexico, and Greenland. (Greenland transit time about 15 days)

Priority shipping is delivered by FedEx and will not deliver to PO boxes.

General Shipping Information

All times above can fluctuate occasionally for various reasons, including larger volumes of packages processed than normal, or delays to customs processing. 

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfil requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways. If you have any issues with shipping, you should contact the carrier directly, as we are unable to contact them on your behalf. (you can find contact information below).

If an order has been shipped and the tracking has not been updated 30 days from the date shipped, you may contact Gifts Bella Support for further investigation.

Shipping Carriers

For USA Domestic orders, we use UPS to the local depot, with USPS as the last-mile partner.

For USA Priority orders, we use FedEx to the local depot, with USPS as the last-mile partner.

For Canada orders, we use UPS, running on an equivalent to First Class International service.

For Europe, UK, and International orders, we use UPS with domestic carriers once inside the destination country.

All International domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking facilities.

If you wish to contact the carriers, you may use the following details:

• USPS: 1-800-275-8777 (Orders in the USA Only)
• UPS: 1-888-742-5877 (Orders in the USA Only)
• FedEx: 1.800.463.3339 (Orders in the USA Only)
• Australia Post: 00 61388479045

Additional Important Info

• Tracking is available for all USA orders via UPS/Fedex>USPS.
• Tracking is available to around 36 international countries.
• The tracking will be uploaded to the your order automatically by the end of the day we ship it.
• All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country. 
• USA orders via USPS last-mile includes Saturday delivery.
• While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.
• Gifts Bella does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier, unless the order was purchased with Gifts Bella Package Protection.
• If you have issues with delivery, it's possible to file a claim with the carrier.

Filing A Claim

You can file a claim with USPS here.

If required, you can file a claim with FedEx via Customer Service

What information do I need to provide when submitting a claim?

When making a claim, you must provide as much relevant documentation as you can, including:

• Proof of Shipment (Tracking information or the shipping label)
• Proof of Value (An invoice or receipt of the sale) 
• Proof of Damage (photos, etc) OR
• Proof of loss (declaration of non-receipt) 

Should you have any shipping related question please contact our support team. They will reply within 24 hours.